Customer Service Standard Letters.
Contact with your customers is not only your frontline but also your most important and lasting impression. That is why you have to make sure the voice of your company is professional, consistent, understanding and practical.Stuart Ferrol uses his comprehensive experience in customer services along with his clear and emotive writing style to give you effective and resonant standard letters for your company, whether you are needing welcome or policy letters, standard letters or written contact guided toward resolving individual queries or complaints.
Please find a sample of a standard contact confirmation letter:
Dear [CONTACT NAME]
You recently raised an issue with us regarding [issue]. Hopefully, following our
subsequent communication, your concerns have now been resolved.
Please could you confirm whether your queries have been answered to your
satisfaction. If we do not receive a reply within 14 days we will consider this issue
now settled.
We look forward to a more positive and constructive future relationship.
Yours sincerely
[SIGNEE]